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Customer Service

All shipping Costs are determined at the time of shipping to provide customers the best possible shipping price.
                                
We ship via Fedex or UPS Ground. If the delivery is to a residence, Fedex will not require a signature unless you request it. Please note that this means the driver can leave the package if nobody is available. However, if the package is stolen or damaged after it is dropped off, neither FedEx nor Sound Life Yoga will be held responsible.  We strongly suggest that you request the signature option, in order to ensure proper delivery of your package.
                       
You may always provide an alternate shipping address where someone will be available to accept the package at the time of delivery.
                      
If you need to "intercept" your package (change of address) after it is in-transit, there will be a $10 charge plus additional shipping charged by Fedex. This service is not guaranteed and is subject to Fedex guidelines.
                      
If you have any questions, please contact Customer Service at 1-440-895-9756.

All orders ship within 24-48hrs. If there is a delay we will contact you and update your order.

 

Shipping and Handling International (Anywhere outside the Continental USA)     

We are pleased to be able to sell and ship our products worldwide. We have partnered with Moneybookers (Skrill) to help fulfill orders inide and outside the United States. For shipments to Canada and Mexico, there will not be duties and taxes for the products we manufacture in the USA, as they qualify under NAFTA. There will be brokerage fees, separate from shipping charges, which you, the customer, will be responsible for upon delivery. For international shipments (outside of Canada and Mexico), please call or email us for a quote. Please provide a postal code when asking for shipping quotes. We will quote you based on the United States Post Office. If you would like to use another carrier, you are welcome to, but it will be your responsibility to get the shipping quote and pay the shipping company. We will provide you with the details you need to get this quote, including the number of packages we will be sending, and their weight and dimensions.


Payment Methods Accepted

  1. Visa
  2. Mastercard
  3. Discover
  4. American Express
  5. PayPal
  6. Moneybookers


Shipping Options
International orders may be shipped via any of the major carriers such as UPS, DHL, FedEx or Post. In order to facilitate the order process, you'll be given two or more shipping options based on the amount of time the order will take to arrive. Please note that all delivery times are listed in business days (Monday through Friday) so you'll want to take this into consideration when selecting your shipping method. Most shipping carriers do not ship on major holidays.


Gift Certificates
Gift certificates are available online.


Return Policy
      
We take pride in the products we offer and in the services we provide. Your satisfaction is our top priority.
                   
Unused items, purchased directly from soundlifeyoga.com, may be returned for exchange or refund within 30 days of shipment. (Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.)

To process a return/exchange:
    •    You must call Customer Serrvice at 1-440-895-9756 to obtain an RMA (Return Merchandise Authorization) number. We cannot accept any returns without this number.   RMA NUMBERS ARE GOOD FOR 30 DAYS ONLY.
    •    You must provide Proof of Purchase
    •    Return Merchandise in clean condition

Contact soundlifeyoga.com for shipping address on returns.
Sound Life Yoga will not be liable for packages that get lost in transit.  We recommend you insure your package, or use a method of shipping that provides a tracking number.

We cannot accept the following items for return:
    •    Open Media (Books, DVD's or CD's)
    •    Yoga Balls
    •    Damaged items or items with missing parts
    •    Worn Garments
    •    Special Orders or customized products


ALL SALES FINAL ON ALL CLEARANCE OR SALES ITEMS


Hours of operation are Monday-Friday, 7:30 a.m. - 5:30 p.m. MST  
                      
Safety
Our products are designed to aid and assist in Yoga, Pilates, and fitness poses or routines. Always seek the advice of a qualified instructor for the proper use of these props and items. Sound Life Yoga cannot be held liable for injury caused by any of our products. No statement herein is a medical opinion.
      

*** Prices subject to change at any time.